Shipping policy

This Shipping Policy explains how orders are processed, shipped, and delivered once a purchase is made on our website. By placing an order, you acknowledge and agree to the conditions described below. We reserve the right to update this policy at any time, and any changes will apply to orders placed after the date they are posted on this page.

All orders are processed within one to three business days unless otherwise stated on the product page or during high-volume periods. Orders placed on weekends or public holidays will begin processing on the next business day. Processing times are separate from shipping and delivery times. Once your order has been dispatched, you will receive a confirmation email containing your tracking information. Please ensure that your email address and delivery details are entered accurately at checkout, as we cannot be held responsible for delays or failed delivery caused by incorrect or incomplete information.

Delivery times vary depending on destination, shipping method, and other factors such as customs inspections, weather conditions, or carrier delays that are outside our control. Any delivery timeframes provided on the website are estimates and not guaranteed. We make every effort to ensure accurate dispatch and timely delivery but are not liable for delays once the package has been transferred to the shipping carrier.

Shipping fees are calculated at checkout based on order weight, destination, and selected shipping method. In some cases, promotional offers may provide discounted or free shipping, which will be clearly indicated on the product page or during checkout. Additional charges such as import duties, taxes, or customs fees may apply for international shipments and are the responsibility of the customer. These charges vary by country and are collected by the local customs authority. We are unable to estimate or reimburse these fees.

If an order is marked as delivered by the carrier but the customer has not received the package, it is the customer’s responsibility to contact the carrier directly to initiate an investigation. We will assist when possible, but we cannot issue refunds or replacements for packages that the carrier confirms as successfully delivered. For packages returned to us due to failed delivery attempts, refusal, or an incorrect address provided by the customer, additional shipping fees may be required to reship the order.

In the event that your order arrives damaged, incomplete, or with missing items, you must contact us within seven days of delivery with photos or videos documenting the issue. After reviewing the materials, we will determine the appropriate resolution, which may include a replacement, reshipment, or refund depending on the circumstances.

We work continuously to provide reliable, safe, and efficient shipping experiences for all customers. If you have questions about this Shipping Policy or require assistance with your order, please contact our support team. We are here to help ensure your purchase arrives smoothly and on time.